A leader should never stop learning.
A leader has to be a perpetual student and should keep learning from his
co-workers, seniors, clients and of course, books; as every Human being has
something to unlock or learn every day at every point of life, no matter what position
he/she has attained in life. Whenever I go for a workshop, I am sad to see that
Managers have stopped reading. Books have great transformative power. It is
said that when you start reading a book and by the time you end it, you are a
transformed human being. A leader cannot cease to grow.
The next biggest secret of leadership
is to become trustworthy and create a climate of trust. How does one become
trustworthy? The answer is behavior. Do I honour my commitment? Am I a
consistent person? Nobody likes to be distrusted or doubted, so why the leader
should keep doubting everybody around him? The leader requires growth as a
human being. For example, if I say that I love you, the first response from you
will be that do I truly mean it. However, when I say that I hate you, it will
be accepted without doubt. Normally, hate is thought to be very natural. One
must bear in mind that if one doubts something, there is a probability of being
skeptical about something good. When a Sales person talks very enthusiastically
about meeting the target, his boss thinks that he is trying to act smart or
when the boss is good, the reportee begins to doubt him. Doubt is ingrained in
our nature. That is why we doubt goodness of human nature and even God. It is
very important to get rid of false alarm and fear.
I know highly qualified people moving
from one organization to another. After a lot of research, I have found that it
is primarily because there is no sense of belonging. One has to pay heavy cost
for not having the sense of belonging. The moment I have a sense of belonging,
my organization and my client becomes my extended family. A good leader must
create a sense of belonging. A sense of belonging is must for great performance
and from the perspective of retention.
A good leader is a source of harmony
within the organization. Harmony is possible only if the leader is aware of his
strength. The conflict is a normal occurrence in the corporate world. There are
a lot of instances where a person refuses to work under a particular boss. This
is because the person is weak in spirit. A strong person will feel comfortable
under anyone. There are leaders who are offended at the drop of a hat. It is
very important to be strong and understanding human being. Ego does not work.
It is absolutely essential that entire organization works with one mind. There
are different personalities within the organization. Unless the goal is clear
and accepted by everybody, the difference of opinion will keep cropping up and
there will be utter disharmony.
A leader should be proficient in
communication through presence. We convey message more through our presence
than through our words. A baby looking at you does not have to say,’I love you.’
As an adult, we keep talking, discussing and arguing and yet we are unable to
convince person sitting in front of us. Why does this happen? The answer is simple. We do not use non
verbal communication. If a person is full of anger or pent up emotion, one
cannot communicate properly, effectively and freely. Effective communication is
possible only when one is in high life condition, able to empathize with others
and believe in win win philosophy.
The key to success in effective
communication is when I precisely convey the intended meaning. I cannot convey
and walk away assuming that the listeners have understood the meaning. I firmly
believe that the best communicators are Bollywood actors. They get a script and
they make you laugh or cry as intended. That is the power of communication. A
very important point is to evoke a reciprocal response from whoever you are
communicating with and this is only possible if one is truly integrated in
one’s own life.
One of the most important qualities
in a good leader is the attitude of a warrior. In order to realize dreams,
warrior like quality is needed. Our corporate culture is clogged by a comfort
zone attitude. We are afraid to be adventurous. Hence, a good leader has to
inspire people around him. There is a difference between motivation and
inspiration. We can motivate somebody by giving a few hundred rupees. However,
such motivation is short-lived. If people are not inspired from within, it will
be not possible to build a good work ethic. However, in most of the
organizations work culture either revolves around inspiration or emergency
deadlines or fear psychosis.